PMI Scheduling Professional Certification (PMI-SP) Practice Exam

In the Manage Team process, which tool or technique focuses on resolving conflicts and enhancing team collaboration?

1. Project Management Information System

2. Interpersonal and team skills

3. Data analysis

4. Work performance data

The correct answer is: Interpersonal and team skills

In the Manage Team process, interpersonal and team skills are crucial for resolving conflicts and enhancing collaboration within the team. These skills encompass a variety of techniques such as active listening, effective communication, emotional intelligence, and conflict resolution strategies. By utilizing these interpersonal skills, a project manager can address misunderstandings, facilitate discussions among team members, and foster a supportive team environment. Building rapport and trust among team members is essential for effective collaboration. When conflicts arise, strong interpersonal skills help to mediate differences and find common ground, ultimately improving team dynamics and productivity. In this context, the ability to engage with team members on a personal level can lead to a more cohesive and motivated team, enabling them to work toward shared goals more effectively. Other options, while relevant tools in project management, do not specifically address the focus on conflict resolution and team collaboration. For instance, the project management information system provides data management capabilities but does not facilitate interpersonal interactions. Similarly, data analysis deals primarily with numerical and quantitative data, and work performance data refers to the assessment of outcomes rather than the dynamics within the team.