PMI Scheduling Professional Certification (PMI-SP) Practice Exam

Which communication method requires users to pull information at their discretion?

1. Push communication

2. Interactive communication

3. Pull communication

4. Formal communication

The correct answer is: Pull communication

Pull communication is a method where information is made available for users to access at their convenience, rather than being sent directly to them. This approach allows individuals to retrieve the information they need when they deem it necessary, which fosters self-service and can reduce information overload. Examples of pull communication include web portals, intranets, and shared document repositories, where users can navigate and gather relevant information as needed. This method contrasts with push communication, where information is sent directly to users (such as through emails or newsletters), and interactive communication, which involves real-time dialogue and exchange of information. Formal communication may happen in both push and pull contexts, but does not inherently define the method of accessing the information. Thus, pull communication is specifically defined by the user's ability to access information at their discretion.